Premium Chauffeur Service Agreement
By accessing and utilizing our premium chauffeur-driven automobile rental services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This agreement constitutes a legally binding contract between you (the "Client") and our company (the "Service Provider"). If you do not agree with any part of these terms, you must immediately discontinue use of our services. Your continued use of our services following any modifications to these terms constitutes acceptance of those changes.
Clients engaging our premium chauffeur services must adhere to the following obligations:
Our premium chauffeur services operate under specific limitations to ensure safety, quality, and legal compliance. Services are provided exclusively within authorized operational territories and jurisdictions. We reserve the right to refuse service or terminate ongoing services if the Client violates these terms, engages in threatening behavior, or requests services that would require our chauffeurs to violate traffic laws or regulations. Vehicle availability is subject to booking confirmation and fleet capacity. While we strive to accommodate all requests, we cannot guarantee specific vehicle models unless explicitly confirmed in writing. Service hours, routes, and destinations may be subject to restrictions based on local regulations, weather conditions, road closures, or unforeseen circumstances beyond our reasonable control.
Reservations must be made through our authorized booking channels with sufficient advance notice to ensure availability. Confirmed bookings require full payment or authorized payment guarantee. Cancellations made less than twenty-four hours before scheduled service time may incur cancellation fees equivalent to fifty percent of the total booking value. Cancellations made less than six hours before scheduled service time will incur full service charges. No-shows without prior notification will be charged one hundred percent of the booking value. We reserve the right to cancel or reschedule services due to circumstances beyond our control, including severe weather, vehicle mechanical issues, or chauffeur unavailability, in which case full refunds will be processed within fourteen business days.
All content, materials, trademarks, service marks, logos, graphics, images, text, and software displayed or provided through our services remain the exclusive intellectual property of the Service Provider or its licensors. This includes but is not limited to our website design, mobile applications, promotional materials, brand identity elements, and proprietary booking systems. Clients are granted a limited, non-exclusive, non-transferable license to access and use our services for personal transportation purposes only. Unauthorized reproduction, distribution, modification, public display, or creation of derivative works from our intellectual property is strictly prohibited and may result in legal action. Any feedback, suggestions, or ideas provided by Clients regarding our services may be used by the Service Provider without compensation or attribution.
Please carefully review the following liability limitations as they significantly affect your legal rights and our obligations under this agreement.
The Service Provider maintains comprehensive insurance coverage for all vehicles and operations; however, our liability is limited to the maximum extent permitted by applicable law. We shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from service use, including but not limited to lost profits, business interruption, data loss, or personal injury not directly caused by our negligence. Our total liability for any claims arising from services provided shall not exceed the total amount paid by the Client for the specific service giving rise to the claim. We are not responsible for delays caused by traffic congestion, accidents, road closures, weather conditions, or other circumstances beyond our reasonable control. Personal belongings left in vehicles are the Client's responsibility, and while we make reasonable efforts to return lost items, we assume no liability for lost, stolen, or damaged personal property.
Clients agree to indemnify, defend, and hold harmless the Service Provider, its officers, directors, employees, chauffeurs, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: Client's violation of these Terms and Conditions; Client's violation of any applicable laws or regulations; Client's negligent or willful misconduct; damages to vehicles caused by Client or their passengers; injuries to third parties resulting from Client's actions; or any disputes between Client and third parties related to our services.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our principal business operations are located, without regard to conflict of law principles. Any disputes, controversies, or claims arising out of or relating to these terms or our services shall first be subject to good faith negotiation between the parties for a period of thirty days. If the dispute cannot be resolved through negotiation, both parties agree to submit to binding arbitration administered by a recognized arbitration institution, with proceedings conducted in English. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction. Each party shall bear its own costs and expenses related to arbitration, with arbitrator fees divided equally. Notwithstanding the foregoing, either party may seek injunctive relief in court to protect intellectual property rights or prevent irreparable harm.
We collect, process, and store personal information necessary to provide our services, including names, contact details, payment information, and travel itineraries. All data handling complies with applicable privacy laws and regulations. Client information is used exclusively for service provision, booking management, payment processing, and customer support. We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Client data will not be sold, rented, or shared with third parties except as necessary for service delivery or as required by law. Clients have the right to access, correct, or request deletion of their personal information subject to legal retention requirements.
Neither party shall be liable for failure to perform obligations under these Terms and Conditions when such failure results from circumstances beyond reasonable control, including but not limited to: natural disasters, acts of God, war, terrorism, civil unrest, government actions, labor disputes, pandemics, severe weather conditions, or infrastructure failures. Upon occurrence of force majeure events, the affected party shall promptly notify the other party and make reasonable efforts to minimize disruption. Service obligations shall be suspended during force majeure periods, and alternative arrangements or refunds will be provided as appropriate.
The Service Provider reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to our website or notification to Clients. Continued use of our services following modifications constitutes acceptance of revised terms. Clients are responsible for regularly reviewing these Terms and Conditions to stay informed of updates. Material changes affecting Client rights or obligations will be communicated through reasonable means, including email notifications to registered users.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these terms. The remaining provisions shall continue in full force and effect. No waiver of any term or condition shall be deemed a continuing waiver or waiver of any other term or condition. Failure to enforce any right or provision shall not constitute a waiver of such right or provision.
By using our premium chauffeur services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.